Effective Date: April 2025
Resilient Healthcare Teams Ltd.
(“we”, “us”, or “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and share your personal information when you use our websites, forms, and services related to the Bouncebackability Club. We comply fully with the UK GDPR, Data Protection Act 2018, and all relevant ePrivacy laws.
By using our website or services, you agree to the practices outlined in this policy.
Who We Are
We are
Resilient Healthcare Teams Ltd
, the data controller responsible for your personal information. If you have any questions or requests regarding your data, contact us at:
📧
Email:
📍
Postal Address:
95 Sommerville Road, Bristol, BS7 9AE
What Information We Collect
We may collect and process the following types of personal data:
TypeDescriptionContact Info
Name, email, phone, address (if applicable)
Professional Info
Organisation, role/title, team size
Technical Data
IP address, browser type, device info, cookies, location data
Behavioural Data
Page visits, email engagement, QR code scans
Marketing & Survey Data
Form submissions, diagnostic responses, preferences
Communication
Emails, chat messages, or phone conversations you have with us
We only collect data that is necessary, relevant, and limited to what is required for our business operations.
How We Use Your Data (Lawful Basis)PurposeLegal Basis
To deliver your Resilience Diagnostic or workshop booking
Contract (Article 6(1)(b))
To send you updates, newsletters, or event invites
Consent (Article 6(1)(a))
To improve our services and website
Legitimate Interest (Article 6(1)(f))
To track usage across QR codes, email opens, site visits
Consent via cookies (PECR)
To provide personalised ROI and engagement reports
Legitimate Interest
To fulfil legal obligations (e.g., data security, record-keeping)
Legal Obligation (Article 6(1)(c))
How We Collect Your Data
We collect data in the following ways:
• Forms submitted on our websites (e.g., booking forms, surveys)
• QR codes on Golden Tickets and campaign letters
• Analytics tools (e.g., Google Analytics, Meta Pixel, [insert others])
• Emails, WhatsApp AI chatbot interactions, and booking calls
• Cookies and similar tracking technologies (see cookie policy)
Your Rights
Under the UK GDPR, you have the following rights:
• Right to Access
– Request a copy of your personal data
• Right to Rectification
– Correct incomplete or inaccurate data
• Right to Erasure
– Ask us to delete your data
• Right to Restrict Processing
– Limit how your data is used
• Right to Data Portability
– Request data be transferred to you or another organisation
Right to Object
– Opt-out of direct marketing or data processing
• Right to Complain
– Raise a complaint with the ICO
at
To exercise your rights, email us.
How Long We Keep Your Data
We only retain data as long as necessary. For marketing contacts, we review data annually. For diagnostic and workshop data, we retain anonymised insights but delete personally identifiable data after 7 years unless legally required otherwise.
Who We Share Your Data With
We do not sell your data.
We may share your data with trusted third-party processors, such as:
• CRM/email marketing platforms (e.g., Mailchimp, ActiveCampaign)
• AI-powered assistants or booking tools (e.g., Calendly, Twilio, WhatsApp API)
• Data analytics providers (e.g., Google Analytics, Meta Pixel)
All third-party providers are contractually obligated to:
• Protect your data
• Not use it for their own purposes
• Follow UK GDPR-compliant standards
A full list of processors is available upon request.
International Data Transfers
If your data is processed outside the UK (e.g., in the US), we ensure protection via:
• Standard Contractual Clauses (SCCs) or
• UK-US Data Privacy Framework, where applicable
We’ll notify you if new providers are added outside the UK.
Cookies and Tracking
Our website uses cookies for:
• Website analytics
• Email tracking
• Advertising/retargeting
• Functionality (e.g., session preferences)
By visiting our site, you consent to cookies unless disabled via your browser.
Marketing Preferences
You can update your marketing preferences or unsubscribe at any time:
• Click “Unsubscribe” in our emails
• Contact us at [email protected]
Children’s Data
Our services are not intended for children under 16. If you are under 16, please get parental/guardian consent before sharing data.
Changes to This Policy
This Privacy Policy is reviewed regularly and was last updated in
April 2025
We’ll notify you of any significant changes via email or website banners.